What is the first stage in the buying cycle whether you’re selling wills or wellingtons, conveyor belts or conveyancing? It is a question too many in the law profession are unaware of and in a much-changed world, post-GDPR, it is a question where the answer is...
The recent news that a London couple has successfully won a legal bid to have a civil partnership instead of a marriage has certainly made the headlines. Affecting well over 3 million couples in the UK, Charles Keidan, who along with his partner Rebecca Steinfeld, won...
A couple of years ago, we warned Facebook users not to take part in a word quiz on the platform, demonstrating this by sharing an article from the Telegraph, showing that such innocent things look trifling but they’re mining us for information. In light of Facebook’s...
The long nights of a hard winter are now getting shorter and with every passing day approaches an event, which will have seismic consequences for law firms up and down the UK. The General Data Protection Regulation (GDPR), comes into force at the end of May...
In a changing world, it can be worth ruminating on how some solicitors look outside legal circles to get a better understanding of the thoughts of potential customers. As a business, which is on the outside looking in, working with law firms, but not being lawyers,...
Apparently, Monday 15th January was supposed to be blue Monday, which the media will have you believe is the most depressing day of the year. Equally, the previous Monday, the 8th January was dubbed divorce day, which again is some strange media invention where divorce is...
The decorations are down and despite your hopes of hitting the new year ground running, in all probability, you are like millions of others in struggling to get into second gear, let alone turbo drive. However, don’t be too hard on yourself, because the sluggishness you...
The latest attempt by the Legal Services Consumer Panel to call on law firms to make prices more transparent has been met with the expected response this subject engenders by many in the legal profession. The body’s annual survey, which states just 6% of legal clients...
Recent findings by the Legal Ombudsman that complaining clients are intimidated by lawyers’ language and angered by a half-hearted approach to apologising, are proof that work still has to be done to improve legal interactions between solicitors and customers. In the report, the ombudsman cited some...
It’s that time of the year, when the festive season is starting to pop up on most of our radars. The hackneyed saying about another year flying by are plentiful and Slade, The Pogues and Band Aid are making their annual appearances in supermarkets and living...
