Apparently, Monday 15th January was supposed to be blue Monday, which the media will have you believe is the most depressing day of the year. Equally, the previous Monday, the 8th January was dubbed divorce day, which again is some strange media invention where divorce is...
Recent findings by the Legal Ombudsman that complaining clients are intimidated by lawyers’ language and angered by a half-hearted approach to apologising, are proof that work still has to be done to improve legal interactions between solicitors and customers. In the report, the ombudsman cited some...
Many lawyers will be aware of a new report accusing SME law firms of being behind the times in their methods of attracting clients. A white paper by First4Lawyers condemned the SME solicitor marketplace for investing their marketing budgets into old-style strategies they know are often...
It is part of the cut and thrust of the legal world that many firms rebrand, be it through mergers or a general freshen up of their corporate image. However, the steps to rebranding can often be mired with issues, which can frustrate many of those...
Many of you will be aware of the recent comments of a retired senior judge who warned of the lack of safeguards in the power of attorney system in England and Wales. Denzil Lush condemned Lasting Powers of Attorney (LPAs) and has vowed to never sign...
QualitySolicitors has admitted defeat in its plan to establish the network as the first ‘household name’ legal brand. This week’s pledge to offer a ‘boring’ package, as reported in the Law Society Gazette, that will allow member firms to decide how closely they wish to publicly...
It is sometimes not appreciated just how new social media really is, but occasionally we see a huge Public Relations own goal that makes us appreciate that it’s still very much in its infancy. In recent days, law firm Baker Small have found a place in...
